Privacy Policy

Last updated: May 20, 2026

VPN Portal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our VPN application and related services ("Service").

By using VPN Portal, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Username and password (passwords are hashed and never stored in plain text)
• Email address (if provided)
• Phone number (if provided for support purposes)

1.2 Subscription and Payment Information

For subscriptions purchased through Apple In-App Purchase or Google Play, payments are handled entirely by Apple or Google. We do not receive or store your credit card or banking details. We only receive a transaction confirmation and subscription status.

1.3 Device Information

To provide notifications and improve service quality, we may collect:

• Device push notification token (Firebase Cloud Messaging token)
• App version, operating system version, and device model
• Approximate connection time and selected server (for connection statistics)

1.4 Service Usage Statistics

We collect aggregated, non-personal data to maintain service quality, including total bandwidth used per account, last connection time, and server load metrics. This information is used solely to operate and improve the Service.

2. Information We Do NOT Collect

VPN Portal is committed to user privacy. We do not collect, log, store, or share:

• Your browsing history or websites visited
• DNS queries or any DNS-level data
• Content of your network traffic
• Your real IP address during VPN sessions (only used momentarily for routing, not stored)
• Files downloaded or uploaded through the VPN
• Personal communications

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and operate the VPN Service
• Process subscription purchases and renewals
• Send service-related notifications (e.g., subscription expiry reminders)
• Respond to customer support requests
• Detect and prevent fraud or abuse of the Service
• Improve the Service and develop new features
• Comply with legal obligations

4. How We Share Information

We do not sell, rent, or trade your personal information to any third party.

We may share limited information only with the following trusted service providers, strictly to operate the Service:

• Apple Inc. — for In-App Purchase processing and push notifications (APNs)
• Google LLC (Firebase) — for push notification delivery
• Cloudflare, Inc. — for content delivery and DDoS protection
• Hosting providers — to host our server infrastructure

We may also disclose information if required by law, court order, or to protect our legal rights, the safety of users, or the security of our Service.

5. Data Security

We implement industry-standard security measures to protect your information:

• All data in transit is encrypted using TLS (HTTPS)
• Account passwords are hashed using strong cryptographic algorithms
• Sensitive data at rest is encrypted in our databases
• Access to user data is restricted to authorized personnel only

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain account information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete your personal information within 30 days, except where required to be retained by law or for legitimate business purposes (such as fraud prevention).

7. Children's Privacy

VPN Portal is not intended for children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal information
• Export your data in a portable format
• Withdraw consent for processing (where applicable)
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the details below.

9. International Data Transfers

Our servers are located in multiple regions. By using VPN Portal, you understand that your information may be processed in countries other than your country of residence, including jurisdictions that may have different data protection standards.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or via email. The "Last updated" date at the top of this policy reflects the most recent changes. Your continued use of the Service after any change constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: